Refund policy

Effective Date: 17 FEB 2024

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Introduction:

At One solution, we are committed to ensuring that our customers are completely satisfied with our software services, debugging solutions, and developer assistance. We understand that not every solution may meet your expectations or specific needs. Therefore, we offer a straightforward refund policy to provide peace of mind and confidence when choosing our services.

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Refund Eligibility:

• Refund Window: Customers are eligible for a full refund within 48 hours from the purchase date of any of our services, should they be unsatisfied for any reason.

• Service Scope: This policy applies to all software services, debugging, and developer assistance offered by One solution.

• Condition for Refund: Refunds will be considered only if the customer has demonstrated that the service did not meet the agreed-upon specifications or expectations. Customers must provide a clear explanation and any relevant evidence of the issue.

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Process for Requesting a Refund:

• Notification: To initiate a refund, customers must contact our support team within the 48-hour window via email at [Insert Support Email] or through our customer service hotline at 9080954016.

• Information Required: Customers should provide their order number, purchase date, and a detailed reason for the refund request, including any applicable evidence or documentation.

• Assessment: Our team will review the refund request based on the provided information and may reach out for further clarification or additional details.

• Approval and Processing: Once the refund request is approved, we will process the refund to the original method of payment within 2 business days.

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Exceptions and Non-Refundable Services:

• Custom services or products specifically tailored to a customer's unique specifications are non-refundable once work has commenced.

• Subscription-based services are only refundable within the first 48 hours of the initial subscription date and not for subsequent renewal periods.

• Any service fees or charges incurred that are non-recoverable by One solution will not be refundable.

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Modifications to the Refund Policy:

One solution reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Customers are encouraged to review the refund policy periodically to stay informed of any changes.

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Contact Us:

For any questions or clarifications regarding our refund policy, please contact us at ceo@onedesksecurities.com